Returns Details

RETURNS

You are welcome to return an unwanted item for Store Credit (Reward Points) or a full refund within 30 days.

Should you want to return an item, for whatever reason, please read all of the following information first. Should you have any questions, please contact us.

CHRISTMAS RETURNS POLICY

Any purchases made from 1st October 2021 can now be returned up until 17th January 2022.

Customers have 30 days from original purchase date in which to return items for a full refund (as per our standard returns policy).

Items returned after this 30 day period and up until 17th January 2022 will be credited in the form of SkateHut Reward Points. 

REFUNDS

You are welcome to return an unused item for a refund within 30 days but please note the following:

• Items MUST be returned unused, with all original packaging intact and in a re-saleable condition.
• Items MUST be securely packaged using the original packaging
• Please note original delivery charges are not refundable.
• Please include a note in the parcel with your order number, the name of the item you are returning, and the action you would like us to take.
• We will not process the refund until we have physically received the item back and inspected it.
• We strongly recommend using a signed for delivery service back to us. Our return address is:

Returns Dept.

SkateHut,

Amber Way

Halesowen

West Midlands

B62 8AY

• Should you wish to use one of our paid return services please click the links below. A charge of £4.99 for the service will be deducted from the refund amount.
• Returns are usually processed within 7 working days but that can increase to 14 working days during busy periods. 
• Returns are made back to the same method used for payment.

Click here for Royal Mail

Click here for Yodel Return

If your items exceed the size and weight limits of these services, please contact us to arrange the return.

FAULTY OR INCORRECT ITEMS

Should you have received an item that is faulty or incorrectly supplied, please contact our friendly customer service team before returning your item:

Email sales@skatehut.co.uk

Phone 0121 501 1111

If you can't find an answer to your question please don't hesitate to call us on 0121 501 1111 or email sales@skatehut.co.uk

How long do I have to return my items?

Here at SkateHut we offer a 30 day returns policy that commences upon the day you receive your goods. Within this time you can return your unused/unworn goods for a full refund. Please note: Items that are returned after the 30 day period will be returned to you unless exceptional circumstances apply. 

Can I return my items?

We will NOT accept returns if;

• The item has been visibly used or worn.
• The item is marked or dirty in any way.
• The packaging has been lost, thrown away or damaged.
• The item has been damaged in return transit due to insufficient packaging.
• The item is over the 30 day returns period
• The item has been washed/laundered.

In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not use/wear the item you have received.

Please note that footwear that has been used for Skating/Scootering is not covered under warranty. The shoes sold for skating do feature elements to help make them more durable for the sport but they are not impervious to damage caused by grip tape, braking or attempting tricks.

Unfortunately, we cannot accept return of underwear/boxer shorts where the packaging has been opened.

My item is faulty. What do I do?

In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We ideally need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received. However, you have 30 days from receipt of your item to inform us that your item is faulty.

If a manual is present please read these thoroughly to ensure the correct operation of the product.

If the fault persists please email sales@skatehut.co.uk with a description of the fault and your order number. If you could also attach a photo of the area this could help speed up the process a great deal.  Alternatively please call to discuss this with our Customer Service Team on 0121 501 1111. Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 1 working day.

If you believe that your scooter may be faulty please click here for information that may be of help in resolving the issue.

How do I return my items?

Please click HERE to follow our full UK returns process. 

Where do I send my items?

Orders that are eligible for the Yodel Return or Royal Mail returns service and are taken to their respective drop-off points will automatically come back to us.

If you are returning an item yourself please post to the following address. We would recommend using a tracked service. Please note that we cannot be held responsible for any items posted to us that are not on a signed for service.

RETURNS DEPT

SkateHut Ltd

Amber Way

Halesowen 

B62 8AY

Please do not put any tape or labels directly on to the product packaging as this will damage the packaging and cause the product to be unsaleable. In this instance, you may be charged for the resulting damage. Please make sure that if you are expecing a replacement or a repair, the return address is provided.

Can I return my product under warranty?

All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.

In the event that you feel you can claim under the warranty, we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.

In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.

We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.

Please note that footwear that has been used for Skating/Scootering is not covered under warranty. The shoes sold for skating do feature elements to help make them more durable for the sport but they are not impervious to damage caused by grip tape, braking and attempting tricks.

I need to return an item from outside the UK?

Unfortunately we cannot offer free returns on orders outside of the UK. You would need to return your item to the returns address above at your own cost.

Electrical Returns

We understand that anyone can change their mind - you have 30 days after the delivery of your order for you to notify us of your wish to return your unused item for a refund. 

Please note that if you have changed your mind, we can only offer a refund if the item is in perfect, re-saleable condition along with all original parts and packaging.

Should you wish to try the product out, we would recommend that you do this on a clean and even surface. Should the item have any visible signs of wear, unfortunately, we are unable to offer a refund or reward points. 

Before returning any items for a refund or reward points you must first obtain a returns reference or “RMA number” from us. You can do this by contacting our friendly team via telephone (0121 501 1111) , Email ( sales@skatehut.co.uk ) or via the live chat feature on our website. Please have your Order ID number to hand when contacting us (this can be found on your order confirmation email) as it will be needed when generating your RMA number.

After you have the RMA number you can write this down (along with your Order ID) on an included note and then package the parcel up for return. 

Please ensure that your RMA number is written on the returns note along with your order number and also the outside of your return package - please note not to mark the actual box or packaging of the item you are returning.

Please allow up to 7 working days from when we receive your returned goods to obtain your refund. 

A refund will NOT be issued in the following circumstance:

• You notify us of your intention to return your order more than 30 days after delivery
• The goods are not accompanied by a returns form and a RMA number
• The goods are not in a perfect resalable condition
• The goods packaging is marked or damaged
• The goods arrive back with us more than 30 days after the RMA number issue date.
• Goods will then need to be collected from us or sent back to you.